E-Token Solutions

E-Token solution will help all organization who is providing services to their customers based on queue like Bill Payment Center, Service Stations, Hospitals and Clinics.

Traditional way is client come to center and wait for his/her turn. This approach is time consuming and not efficiently in modern world when time and customer service is critical part of industries. In this scenario so many human hours are wasted which is also loss of society.

Our solutions will help your customers to generate token in mobile application from anywhere. So, when peoples want to come for service will generate token from phone application and get timing information and queue number. This will save customer's time and help them to plan well.

Our solution will also help your organization to manage all attendee's time efficiently. In this scenario organization is already aware in advance about number of people are going to come. You can also get reports about customer services and efficiency of our attendees. Our solution is suitable for Mobile Stores, Clinics/Hospitals, Service Industries and Bill Payments Stores.

Why You Need E-Token Solution?

  • Improve Customer Services
  • Reduce Queue
  • Efficiently Utilize Attendee's Time
  • Save Time of Society/Customer/Store
  • Get Analytics about Store
  • Reduce Cost

Client Mobile App

Mobile app will be installed on your client's mobile device. When customer 1st time visits to store they will get instruction to setup E-Token app in his/her mobile. So then onwards, they can generate token online from mobile app and will get information about Token Number, Attendee Name and Approx. Time to serve his request.

Below is a list of operation client can perform in his Mobile App.

  • Generate Token
  • View Attendee Name
  • Cancel Token Request
  • View Information about Store
  • Get Notification About Token Status
  • View History of Past Visits
  • View His Turn in Queue and Approx. Time Required to Serve

Attendee Mobile App

Mobile App will be installed in all your attendee's mobile device. Attendee can efficiently manage his/her operation with this app.

Below is a list of operation attendee can perform in his Mobile App

  • View Visitors Details
  • Generate Token for Visitors
  • Mark Visitor as Arrived
  • Mark Token as Completed/Cancelled
  • View Pending Visitors

Management Web Portal

Management Web Portal will help you to make all configuration and settings to make Token System Work as per expectation.

Attendee Management

Attendee is persons who are working at organization and handling visitors. Attendee can be either sales person, collection persons, doctors or store attendees. In this module you can perform below operations.

  • Manage Attendee
  • Set Schedules for all Attendees
  • Manage Holidays for Attendees
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Visitor Management

Visitors are persons who are visiting to organization for fulfillment of his requests/services. In this module you can perform below operations.

  • Manage Visitor's Details
  • Generate Visitor's Token
  • View Visitor's History
  • Mark Visitor as Arrived
  • Cancel Visitor's Token
  • Mark Visitor's Token as Completed

CMS Section

CMS section provides facility by which you can manage information display about store and attendees in mobile application. You can perform below operations in this section.

  • Manage Page's Categories
  • Manage Pages
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Reports

We are providing so many Informative reports and charts by which organization can analysis efficiency of customer services and attendees. We provide reports which provide you below information.

  • Visitor's History report displays information about visitor's history.
  • Attendee Summary report displays information about number of visitors attend by visitor and average time spends per visitor
  • Attendee Month Wise details report displays information about number of attendee attended by Attendee Month Wise.
  • Attendee Schedule report displays information about attendee's schedule and his availability.

Communication

Communication is essential thing for any business. In current scenario, no one can ignore communication. This module helps you to quickly communicate with all Visitors and Attendee with help of Email and SMS. In this section you can perform below operations.

  • Change Content of Auto Emails
  • Send Email
  • Send SMS
  • Create Email Template
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Administration

Administration section provides you facility by which you can control that which user can access which portion of systems. Eg. Admin Person doesn’t require accessing Setting and Configuration Portion. We can create as many users as we want and give each user access to specific sections, so they cannot access other portion of system.

Below are credentials you need to use for login in mobile app.

Visitor Detail

Username: visitor

Password: visitor

Attendee Detail

Username: attendee

Password: attendee


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