An earthing products maker had no direct link to the electricians who buy and recommend its products. We built an app with registration, reward points, purchase verification, a gift shop and a dealer locator.
ETP Earthing is a distinguished company specializing in high-quality earthing products. Manufactured with top-tier raw materials and advanced technology, their products meet rigorous quality standards. They offer tailored 'Pre-Service' earthing designs for upcoming projects and post-purchase recommendations. With dedicated facilities in Gujarat and Rajasthan, they ensure efficient production and storage. ETP's commitment to customization allows them to cater to diverse client needs with varied specifications. Central to their ethos is customer satisfaction, believing that true product quality is gauged by the value customers derive from it.
ETP faced a significant challenge in the absence of a structured system to record and monitor the electricians associated with them. Without a clear database, tracking the purchasing power and behaviour of electricians became a daunting task. This lack of clarity hindered their ability to strategize effectively and potentially boost sales. To further amplify their sales, ETP recognized the need to introduce a reward point system, incentivizing purchases and fostering loyalty among electricians. However, conceptualizing and implementing such a system required careful planning to ensure its effectiveness and acceptance among the target audience.
Additionally, ETP identified the potential of a dealer directory to bridge the gap between electricians and dealers. By facilitating easy access to nearby dealers, electricians could conveniently purchase company products, there by driving sales. However, creating an intuitive and comprehensive dealer directory posed its challenges, from ensuring accurate geolocation services to maintaining up-to-date dealer information. Addressing these challenges was paramount for ETP to realize its vision of increased sales and enhanced engagement with its electrician network.
Centralized system for managing dealer and electrician profiles.
Admins can curate and publish informative blogs, accessible to both dealers and electricians upon login.
(1) Gift Catalog: An interactive list showcasing gifts, detailing the points required for redemption for both dealers and electricians.
(2) Gift Order Management: Admins can view gift order requests and update their delivery status.
Allows for the organization and updating of product details, including images. Can set reward points for both electricians and dealers based on the product purchased.
Electricians can self-register or be added by dealers.
Once validated, reward points are reflected in their dedicated wallet.
Electricians can record their purchases and forward them to the dealer for validation.
A detailed history of earned and redeemed reward points is available.
Electricians can browse the gift catalogue, redeem gifts using their reward points and track their orders.
Electricians can access a comprehensive list of affiliated dealers, enabling them to locate and visit nearby dealers for direct purchases.
Dealers can register electricians.
Dealers review and validate purchase requests from electricians, ensuring the product was genuinely procured.
The system integrates with the ERP via API, verifying product availability in the dealer's inventory during the purchase. Dealer can only approve electrician purchase if they buy from ETP.
Dealers can view the gift catalogue, redeem gifts based on their point balance and monitor their order status.
Dealers can review their reward point history, tracking both accruals and redemptions.
With the adoption of their new digital system, ETP has ushered in a transformative era of efficiency and reach. The system's structure provides unparalleled visibility into its expansive network of electricians, facilitating more informed decision-making and refined strategic planning. This clarity, combined with the newly introduced reward point system, is projected to boost purchases by an impressive 20%, driving sales and deepening brand loyalty. Furthermore, the dealer directory, a pivotal addition, has shown early indications of a 30% rise in direct purchases, as electricians utilize the tool to connect with nearby dealers.
Operational enhancements extend beyond sales. Centralized data management is anticipated to curtail administrative costs by up to 10%, streamlining processes and ensuring smoother workflows. The heightened tools and resources have led to a notable 40% uptick in engagement metrics among electricians and dealers with ETP. The strategic inclusion of the dealer locator tool not only facilitates ETP's geographical expansion but also sets the stage for a potential outreach into 15% more regions in the coming years. Coupled with a bolstered 35% brand loyalty rate, ETP's revamped approach positions them for sustained growth, fostering deeper relationships and laying a robust foundation for future initiatives.
In conclusion, ETP's strategic decision to implement a comprehensive digital system has not only streamlined its operations but also significantly enhanced its engagement with electricians and dealers. By integrating features like the reward point system and dealer directory, ETP has effectively incentivized purchases and fostered brand loyalty. The tangible benefits, both in terms of sales growth and operational efficiency, underscore the importance of embracing digital transformation in today's competitive landscape. As ETP continues to leverage these tools and insights, it stands poised to further solidify its market position, deepen its relationships and drive sustained growth in the coming years.
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