A provider insuring shipments of jewellery, luxury goods, electronics and pharmaceuticals reconciled carrier invoices by hand. We built rate management, label and insurance creation, a sales-rep portal, automated statements and contract management.
Our client provides an insured shipping solution, specialising in the protection of high-value goods like jewellery, luxury items, electronics and pharmaceuticals. They offer competitive insurance rates with no deductibles for specific commodities and cater to both domestic and international shipments. Their service ensures safety against loss, theft, or damage. The client's platform includes user-friendly online tools for insurance management and a vendor program for convenient shipping. They prioritise secure processing and responsive customer service to address all shipping insurance needs.
Setting up rates for shipping costs and insurance for all clients.
Adjusting for the frequent rate changes of carriers like FedEx, UPS and USPS and applying these to all clients.
Defining specific business operations roles for team members.
Assigning sales representatives to each client for personalized service.
Limiting shipping to certain addresses, especially for high-value items like jewellery or diamonds.
Creating shipping labels for FedEx, UPS and USPS.
Setting shipment cost limits for each client.
Handling agreements with clients.
Efficiently managing client addresses for easy shipment generation.
Offering insurance for already created shipping labels.
Facilitating quotation creation and client document management.
Monitoring the status of all created labels.
Reconciling shipment data with billing from carriers.
Marking shipments for claims or follow-ups.
Creating return labels for existing shipments.
Manage sales of shipping supply packages.
Invoicing clients based on shipment creation and insurance purchases.
Auto-charging client payments.
Regularly sending outstanding financial statements to clients.
Clients can set up base rate sheets, define discounts and assign customized rate sheets to different clients or create multiple sheets as needed.
Specific pricing can be defined for any client for any specific zone.
Creation of multiple user groups with specific permissions based on responsibilities.
Assigning and tracking the performance of sales representatives for each client.
Clients can restrict shipping to specific zip codes or addresses.
Creating shipping labels for FedEx, UPS and USPS, including international labels with auto-generated commercial invoices.
Capability to create and send contracts to clients.
Users can save multiple addresses for easy label creation.
Option to purchase insurance for previously generated labels.
Facilitating quotation creation and client document management.
Tracking shipments across carriers and billing clients based on tracking status.
Comparing carrier billing with system data for accuracy.
Marking shipments for claims or follow-ups with dedicated reports.
Facilitating the creation of return labels.
Enabling clients to sell shipping supplies.
Auto-invoicing for shipment creation and insurance.
Setting billing durations and auto-charging clients.
Auto-sending due statements to clients.
Extending system functionalities via APIs.
Over 20 financial and team effectiveness reports.
Shipment tracking, pickup scheduling, auto notifications and creating return incoming labels with barcodes.
Immediate setup and rate adjustment significantly reduce time.
Adds transparency to business operations.
Enhances customer satisfaction.
Attracts more agencies, boosting business growth.
Reduces manual work, improving team effectiveness.
Assists in legal compliance management.
Reconciles with carrier invoicing, reducing errors by 40% and manual processing time by 95%.
Enhances customer service efficiency.
Accelerates payment collection and reduces management time by 97%.
Streamlines order processing.
Automatically tracking shipment status using carrier APIs allows clients to effectively manage their shipments by an auto void which is not used.
In conclusion, the insured shipping solution developed for our client addresses a range of complex challenges with innovative and efficient features. From dynamic rate adjustment and permission-based access to advanced shipment tracking and billing automation, the system significantly enhances operational efficiency and customer satisfaction. The integration of carrier APIs for tracking and voiding unused shipments further streamlines the process, ensuring costeffectiveness and reducing errors. Overall, this solution dramatically improves both the management of legal compliance and the financial aspects of shipping and insurance operations.
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