The automobile service industry, particularly garages that cater to vehicle services, faced challenges in streamlining operations, managing inventory and enhancing customer experience. With the increasing complexity of services and the need for accurate record-keeping, there was a clear demand for an integrated solution.
Garages juggled multiple platforms to manage employees, inventory, customer records and financial transactions. This often led to inefficiencies, errors and missed revenue opportunities. The industry needed a unified platform that could seamlessly handle:
Employee management and timesheet tracking Customer and vehicle record maintenance Inventory management for vehicle parts Invoicing and financial reporting Service reminders and recommendations
Our team developed a robust SaaS-based solution tailored for the automobile service industry with the following features:
Streamlined addition, updating and tracking of employee data, coupled with timesheet management. Salaries were calculated based on these timesheets, ensuring accurate compensation.
Defined and managed vehicle parts, tracked inventory levels, set up initial inventory, ordered parts and managed deliveries against ordered parts.
Offered a suite of management reports, providing insights into operations, revenue, expenses and customer engagement. Auto Send Report functionality. Recognizing the importance of timely information dissemination, this feature
allowed admins to configure specific reports for automatic dispatch. Whether it was daily summaries, inventory levels, financial overviews, or any other crucial data, the system could be set up to automatically generate and send these reports to designated recipients at predefined intervals. This ensured that stakeholders, whether they were garage owners, managers, or other key personnel, received consistent updates without manual intervention. By automating this process, the system not only saved valuable administrative time but also ensured that decision-makers always had up-to-date information at their fingertips, empowering them to make informed decisions promptly
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This tool allowed engineers to conduct a meticulous inspection of every vehicle component. If any part required attention, it was marked on the form and images were taken for visual evidence. This detailed form, complete with images, was
then sent to the client for review, ensuring complete transparency. Clients could see firsthand any issues and provide approval for the recommended services. Once approved, these services were seamlessly added to the invoice. This feature not only streamlined the service process but also fostered a high level of trust between the garage and its clients, enhancing customer loyalty and ensuring no work was done without explicit consent.
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Maintained detailed profiles of individual and fleet customers, tracked their vehicles and browsed previous services.
Created detailed invoices encompassing customer data, vehicle details, parts used and services rendered. Managed payments against these invoices, provided options to void invoices and added warranty notes.
This integration provided garages with a direct channel to place orders on PartsTech, with all order details instantly reflected within the system. Whether it was parts or tire purchases, or even tracking labor hours associated with specific
tasks, the PartsTech API integration ensured that all relevant data was fetched and updated in real-time. This eliminated the need for manual data entry, reduced the chances of errors and streamlined the entire procurement process. By bridging the gap between parts ordering and service execution, this feature significantly improved operational efficiency and ensured that garages could provide timely and accurate services to their customers.
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This integration allowed garages to effortlessly retrieve detailed information about any vehicle. By simply inputting a few basic details or the vehicle's VIN (Vehicle Identification Number), the system could pull comprehensive data including the
vehicle's make, model, year of manufacture, as well as specific details like the appropriate filters and tires for the vehicle. This feature not only streamlined the vehicle check-in process but also ensured accuracy in service recommendations and parts replacements, enhancing the overall efficiency of the garage operations and elevating the customer service experience.
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Managed expenses, non-stock parts purchases, recurring expenses and vendor dues. The system generated detailed financial reports, aiding in decision-making.
Managed vendor details, purchases and tracked due amounts.
Automated reminders for oil changes, brake checks and other service recommendations, enhancing customer engagement and ensuring repeat business.
Defined labour services with pricing, tracked services performed on vehicles and added service recommendations. The system also facilitated inspections, particularly for brakes and tires.
The solution transformed the way garages operated
Unified platform reduced manual processes and errors.
Enhanced inventory management and service reminders led to increased sales and customer retention.
Automated reminders and detailed service records ensured personalised and timely service.
The Motors API integration allowed garages to quickly retrieve essential vehicle details. This not only expedited the vehicle check-in process but also ensured accurate service recommendations based on the vehicle's make, model and year.
The Inspection Form feature ensured a transparent service process, allowing clients to visually verify and approve any service requirements. This fostered a deeper trust between garages and their clients, leading to increased customer loyalty.
The Auto Send Report feature ensured that key stakeholders received timely and consistent updates. By automating report dispatch, decision-makers were always equipped with the latest data, enabling them to make informed strategic decisions.
With the PartsTech API integration, garages could directly place and track orders for parts and tires. This real-time synchronization eliminated manual data entry, reduced errors and ensured that the right parts were always on hand, leading to faster service turnaround times.
This case study encapsulates the transformative impact of the SaaS-based solution on automobile service garages. By addressing every operational challenge, the solution empowered garages to focus on delivering top-notch vehicle services.
We’re confident that once you collaborate with us, we’ll become an integral part of your business, helping you achieve your goals with tailored solutions and dedicated support.
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